You can visit http://eip.centerm.com:8050/?currentculture=en-us, and then input username and password to authorize license. The user name and password you can get from salesman, default password usually is Centerm; until now, CCCM and SEP can support.
SEP: Default license is 20, and free for 60 days.
CCCM: Default license is 200, and free for 90 days.
Since Citrix opened channels are limited, when what Citrix provides are less than SEP needs, this will leads to SEP modules unable to use. User can turn off citrix redirection modules according to current needs to make enough channels, like usb redirection, serial & parallel port redirection.
Serial & parallel port mapping is port mapping, actually mapping serial & parallel port is client computer itself .So SEP server shows mapping port number and “connected”.
Since View sever filters smart card and radio frequency card. Only View smart card can be redirection its own smart card and RF card, forbid other smart card and RF card(including SEP redirection smart card and RF card.)Presently, View solution unable completely turn off through configuration. So for this problem ,only way is to delete registry to turn off this function and make sure use smart card and RF card redirected by SEP works.
Since this kind Ukey is not HID device redirection and not normal storage way to redirection device either. So unable to isolate device by HID or storage method.
Since this kind writing pad device application is API which is tracked by mouse. Under RDP and XenApp, session user unable be read. By USB redirection equal to server device redirection, so unable be used. Set device as local mode ,and make advantages of protocol to redirection and use.
When more than one user connect to virtualization desk and redirection device by serial & parallel port at same time, will see other user redirection devices.This will lead to information leak or security problems. Multi user isolation will solve this problem. It only allows user to redirection own device and wont be access to other user devices.

When multi user isolation uses Microsoft or Citrix XenAPP connecting to cloud desk, more than one user connect to virtualization desk and redirection device at same time ,will see other user redirection devices (for example smart card ,flesh disk ).This will lead to information leak or security problems. Multi user isolation will solve this problem. It only allows user to redirection own device and wont be access to other user devices.
This device doesn’t support User account to export images.
Since when using BQQ webcam, Citrix camera always keeps redirection. But Citrix webcam can’t be opened, which leads to BQQ2010 unable be used. By solving this problem, by sever conducts regsvr32 “C:\Program Files\Citrix\ICA Service \CtxDSEndpoints.dll”-u. If need to use Citrix webcam redirection again, to run regsvr32”C;\Program Files \Citrix\ICAService\CtxDSEndpoints.dll”
If the database stops for some reasons, CCCM won't be able to function. You will need to wait for the database service to start and then manually restart UnitedWeb service.
Check if the CCCM's default port of 443 has been blocked by the firewall or not.

1. Verify if you can log in normally.
2. Check if the default port of 443 is accessible.
Open the list of Windows Services and start/stop UnitedWeb service.
Current versions of server patches don't support recovery to the state prior to patch installation after uninstalling the patches.
The existing version of software doesn't support overwrite installation. You will need to manually uninstall the old version of software and then install pursuant to the installation manual.
Key update cycle is used for ensure communication security between thin client and server.
Part of the interaction message was encryption, while the key is changed regularly, key replacement cycle is configuration here.
Fail to get information, the reason maybe thin client is not on line or thin client’s version doesn’t support this template.
“Client parameters configuration” couldn’t configure batch clients at present. But you can finish batch clients through the "template file management" module extraction the template,
then batch issued.